October 1 last year , the car "three guarantees" policy into effect. As a "consumer protection regulations " brewing for eight years in the automotive sector , the policy from the beginning of the birth of the strong concern of the community. So, since the "three guarantees" policy implementation status of consumer rights whether the tangible improvements ?
What is the car " three guarantees" ? According Hengding wheel hub unit is understood that if the vehicle meets one of : within three years or 60,000 kilometers , or the vehicle is in warranty period , you can enjoy " repair, replace , or return " policy.
With sales rising year by year , China 's automobile overall failure rate is also showing an upward trend. According to the survey data show that only 30.6% of the owners in the course of daily use have not encountered a vehicle malfunction . From the data, nearly 70 percent met the owner , large or small vehicle breakdown , the data growth of 13 % over last year .
Big fault in the vehicle in question , only 32.6 percent of consumers said 4S shops or vendors got good solution ; For small faults , only 41.4 percent of consumers said they got the 4S shop or vendor good solution . For large faults , 70.1% of 4S shop owners and vendors for troubleshooting processes and results were dissatisfied ; For small faults , 54.5% of 4S shop owners and vendors for troubleshooting processes and results dissatisfied.
Car " three guarantees" is calculated from the date of issuance of purchase invoices sellers since , that is, consumers pay and receive invoices that day. Thus , consumers in the time of receipt of the invoice must see in order to avoid the situation , " three guarantees" is shrinking .
When asked whether the vehicle appeared "power system failures , fuel leaks , steering system failure , brake system failure , body cracking " a direct impact on vehicle safety and other big failure, 25.8 % of the owners said they had experienced the power system failure. There are 9.2% and 8.4 % of the owners said they experienced fuel leaks and steering system failure.
Questionnaire referred to in the five categories of vehicles big failure , for example, no matter what kind of vehicle failure occurs , the impact is not only detrimental to the economic interests of consumers , and more serious injuries consumer safety. The three bags in the car policies have long been clear that the " brake failure , steering failure , power control , safety device failure , vehicle fires , vision loss , vehicle attitude control" and other seven serious safety faults can not fix the car back .
According Hengding automobile hub unit learned that car " three guarantees" policy implementation at the beginning, it has been excessive fears of consumer rights , or the rights of consumers surge in the number of phenomena . However, from the survey results, since the car " three guarantees" policy formally implemented the actual situation, only 18.6% of the owners said the experience had rights .
These rights owners , and when asked " what way your rights are resolved ," the owner said that 78% of the way to take a vehicle repair , and another 22 percent said the owners returned to take the way .
From the survey wheel hub , consumers have been returned vehicles accounted for about two percent of rights owners , we found three bags than before the introduction of this ratio has been a big improvement, described the implementation of "three guarantees" policy has for some owners the legitimate rights and interests have been maintained.
The rights of the owners of only 20% of car owners successfully returned . So, what is ultimately not returned the vehicle is mainly due to the success of it ? Survey , 4S shop will not be returned and identification difficult, hard proof vehicles have become an obstacle to the main reason returned .
Three types of faults retreat car
Fault 1 : Cumulative failure due to severe safety repairs carried out two times , serious safety fault persists or the emergence of new serious safety failures ;
Fault 2 : After the engine, transmission cumulative changed twice , the same major parts or engines, transmissions because of quality problems, the cumulative changed twice , still not working , the engine, transmission and its major parts replacements without double counting ;
Fault 3 : steering systems, braking systems, suspension systems, front / rear axle , the same major parts of the body because of quality problems, accumulated changed twice , still not working .
Three cases are not protected
Case 1: The problem of unauthorized modification of the vehicle caused the vehicle ;
Case 2: private car use as a result of operating a vehicle problem ;
Scenario 3 : Vehicle problems due to climate and other non- resistance factors.
Among the many events in the automotive consumer rights , vehicle manufacturers and dealers will issue boils down to improper use is not uncommon in individual consumers . In this case , consumers are faced with the difficult to find authoritative accreditation bodies and huge appraisal fees , and many other problems. Look through the car three packs of association, owners of core interests in the protection of some of the terms are still " evasive " and lack of maneuverability , visibility at OEMs , distributors, consumer interests tripartite pattern of the game , consumers are still vulnerable position in the short term difficult to change.
